Delivery and return

Clients may choose the form of shipping they prefer from the ones available for their area of delivery, bearing in mind that the delivery time, the quality of the service, the place of delivery and the cost will differ depending on the form of transport. 

The Seller ships orders to its Clients through different well-known national and international courier services. The date of delivery at the client’s domicile depends on the availability of the product ordered and the area of delivery. The general delivery times for information purposes are available in the section of our website «Shipping Fees». Before confirming an order the client is informed of the shipping fees and times applicable to the specific order, said information being merely illustrative. However, the fees and times may vary depending on the specific circumstances of each order. 

Shipping fees include transport, insurance and customs clearance at point of origin. For deliveries in countries that do not belong to the European Union, the fees do not include customs expenses at destination or other duties; they will be paid in cash by the addressee in order to receive the goods, irrespective if they are collected or not.

Otrajoya shall not be liable for delays in customs clearance or if local authorities decide to confiscate any element contained in a shipment.

Depending on the type of product and the destination selected, there may be limitations or special conditions for shipping. 



The Client shall have a period of ten days as of receipt of the order to terminate the contract and return the product purchased. The Client shall inform the Seller within the said period and by any means admitted by law of his/her wish to terminate the contract. The returned order shall be delivered together with the delivery note and in any case with the invoice issued by the Seller, with the Client assuming the return costs and any other cost generated as a result of the purchase.

The Client may return any product purchased from the Seller provided the products have not been opened or used and conserve their original seal or packaging. In these cases, the Seller shall return the price of the purchase with the same means of payment used by the Client for the purchase.

If a product that differs from the one ordered by the Client is erroneously delivered by the Seller, said product shall be taken back and the correct product shall be delivered at no additional cost for the buyer.

In respect to any incident in connection with the return of products from our store, you may contact our Customer Service Department by email at or by telephone at 957118258.